I have turned on rewriting and have set the "Format for help index" to help/ which is how it automatically loaded, I just left it as is, but the link does not work. I have turned off the SEO option and the link to help works that way, but not with it on. All the categories work fine with SEO on, only help does not work.
Perhaps there's some weird server configuration which has trouble with trailing slashes? I've encountered some that have trouble with not being given trailing slashes, that's why the trailing slash is in there.
I guess that must be the case and that's why no one else has had that problem. Unfortunately, I wouldn't really know where to look to find that configuration.
What I thought was really weird was that I also needed to remove the slash in the next 2 fields for help categories and items. I ended up changing them to -
to get them to work. Trailing slash there doesn't seem to be a problem, but the one after help needed to be changed to work. "albums" had the same problem, I needed to take out the slash there too. Weird, but it works now.
Comments on link to help does not work
Forum Regular
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I have turned on rewriting and have set the "Format for help index" to help/ which is how it automatically loaded, I just left it as is, but the link does not work. I have turned off the SEO option and the link to help works that way, but not with it on. All the categories work fine with SEO on, only help does not work.
Forum Regular
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Joined: Apr 03, 2007
Location: NY & PA
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Nevermind I figured it out. Apparently the default "help/" is not actually correct. It needs to be changed to "help" (no trailing slash).
developer
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Location: Diamond Springs, California
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That's just not the case for me. For example, http://sandbox.wsnforum.com/box5/help/ .
Perhaps there's some weird server configuration which has trouble with trailing slashes? I've encountered some that have trouble with not being given trailing slashes, that's why the trailing slash is in there.
Forum Regular
Usergroup: Customer
Joined: Apr 03, 2007
Location: NY & PA
Total Topics: 94
Total Comments: 339
I guess that must be the case and that's why no one else has had that problem. Unfortunately, I wouldn't really know where to look to find that configuration.
What I thought was really weird was that I also needed to remove the slash in the next 2 fields for help categories and items. I ended up changing them to -
help-{HELPCATNAME}/
help-{HELPITEMREWRITEPATH}/{HELPITEMSUBJECT}-{HELPITEMID}.html
to get them to work. Trailing slash there doesn't seem to be a problem, but the one after help needed to be changed to work. "albums" had the same problem, I needed to take out the slash there too. Weird, but it works now.
developer
Usergroup: Administrator
Joined: Dec 20, 2001
Location: Diamond Springs, California
Total Topics: 61
Total Comments: 7868
Maybe you could ask your web host if they know why the rules didn't work?