I have to say, and at the moment i say this fairly light hearted, I am dissapointed with the response times to support questions on this forum. I spent a long time deciding which software to use for my directories and i have many customers who rely on me. I would cirtainly expect support questions to be answered within 24 hours for a commercial product.
The script is great, but please respond to my questions ASAP.
The purpose of offering a forum is so that you can be part of the solution. My average response time to emails is less than a day, unless it's a question that requires extensive research or changes. I check my email every day in case there's something urgent, I don't believe I've taken a single complete day off this year. I check the forum every day or two, which I think is more than reasonable. Most of my time is spent on actually developing the scripts, tracking down bugs, working on custom projects for the people who hire me, and working on documentation, as it should be.
As it happens, I was gone most of the day yesterday visiting here, but I did reply to all emails last night and today. If you'd like me to be your personal slave and never take an hour off work, you'll have to pay me a whole lot more. "Commercial product" does not equate to my having no right to leave my computer, the level of support you get free with the script purchase will not equate to having a full time employee in your company.
My problem was, I had already asked my questions on the forum, and you Email contact form clearly says not to ask a question by Email, and on the forum at the same time so i was worried how long i would have to wait for an answer. I didnt want to Email because i had asked the questions on the forum.
Paul why are you bothering with this the support is excellent i am using wsn links for 2 years now and have no problem with support and manual is great. People should start reading it and not post stupid questions, that answers lie in manual. People who post things like this about support would like to get there problem solved in a second when they post it to the forum or email. That kind of support don't exist anywhere on the web. Just wanted to say to you Paul great work and carry on. The scripts are great and easy to use.
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Comments on Dissapointed
Forum Regular
Usergroup: Customer
Joined: Nov 27, 2006
Total Topics: 187
Total Comments: 465
I have to say, and at the moment i say this fairly light hearted, I am dissapointed with the response times to support questions on this forum. I spent a long time deciding which software to use for my directories and i have many customers who rely on me. I would cirtainly expect support questions to be answered within 24 hours for a commercial product.
The script is great, but please respond to my questions ASAP.
Member
Usergroup: Customer
Joined: Oct 06, 2006
Total Topics: 5
Total Comments: 19
I agree with you but my experience with other more popular directory scripts like PHPld is not much better if not worst.
Forum Regular
Usergroup: Customer
Joined: Jan 25, 2005
Location: Croatia
Total Topics: 46
Total Comments: 136
The support is great what are you talking about?
developer
Usergroup: Administrator
Joined: Dec 20, 2001
Location: Diamond Springs, California
Total Topics: 61
Total Comments: 7868
The purpose of offering a forum is so that you can be part of the solution. My average response time to emails is less than a day, unless it's a question that requires extensive research or changes. I check my email every day in case there's something urgent, I don't believe I've taken a single complete day off this year. I check the forum every day or two, which I think is more than reasonable. Most of my time is spent on actually developing the scripts, tracking down bugs, working on custom projects for the people who hire me, and working on documentation, as it should be.
As it happens, I was gone most of the day yesterday visiting here, but I did reply to all emails last night and today. If you'd like me to be your personal slave and never take an hour off work, you'll have to pay me a whole lot more. "Commercial product" does not equate to my having no right to leave my computer, the level of support you get free with the script purchase will not equate to having a full time employee in your company.
Forum Regular
Usergroup: Customer
Joined: Nov 27, 2006
Total Topics: 187
Total Comments: 465
OK fair enough, and no offence meant.
My problem was, I had already asked my questions on the forum, and you Email contact form clearly says not to ask a question by Email, and on the forum at the same time so i was worried how long i would have to wait for an answer. I didnt want to Email because i had asked the questions on the forum.
Forum Regular
Usergroup: Customer
Joined: Jan 25, 2005
Location: Croatia
Total Topics: 46
Total Comments: 136
Paul why are you bothering with this the support is excellent i am using wsn links for 2 years now and have no problem with support and manual is great. People should start reading it and not post stupid questions, that answers lie in manual. People who post things like this about support would like to get there problem solved in a second when they post it to the forum or email. That kind of support don't exist anywhere on the web. Just wanted to say to you Paul great work and carry on. The scripts are great and easy to use.