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New password request does not
works requested by guests but does as a member

Comments on New password request does not

peumus
Forum Regular

Usergroup: Customer
Joined: Aug 09, 2004
Location: Chile

Total Topics: 172
Total Comments: 462
peumus
Posted Sep 11, 2008 - 8:52 PM:

Password recovery is not sending the email with the new password when asked by guests.

I have noticed that if I enter as member this feature works asking for a new password for any member and sending the email.
Paul
developer

Usergroup: Administrator
Joined: Dec 20, 2001
Location: Diamond Springs, California

Total Topics: 61
Total Comments: 7868
Paul
Posted Sep 11, 2008 - 10:13 PM:

Guests don't have passwords to send.
peumus
Forum Regular

Usergroup: Customer
Joined: Aug 09, 2004
Location: Chile

Total Topics: 172
Total Comments: 462
peumus
Posted Sep 12, 2008 - 7:30 PM:

I mean members that have lost their password so accesing as a guests and entering their email to receive a new password. They are not receiving the email with the new password.
Paul
developer

Usergroup: Administrator
Joined: Dec 20, 2001
Location: Diamond Springs, California

Total Topics: 61
Total Comments: 7868
Paul
Posted Sep 14, 2008 - 12:00 AM:

Just testing a 4.1.66 install (the WSN Links customer downloads area), the email comes fine.
peumus
Forum Regular

Usergroup: Customer
Joined: Aug 09, 2004
Location: Chile

Total Topics: 172
Total Comments: 462
peumus
Posted Sep 14, 2008 - 5:12 AM:

Paul,

I do not know why this can be possible, but I have noticed the following:

Members that have selected weekly digest notifications are not receiving the email.
Members that have selected daily digest notifications are not receiving the email.
Members that have selected instant notifications are receiving the email.

I have my full directory selected to weekly notifications so nobody is receiving the new password email.

Can you please check changing the notification method of your member and see if he receives the email ?
Paul
developer

Usergroup: Administrator
Joined: Dec 20, 2001
Location: Diamond Springs, California

Total Topics: 61
Total Comments: 7868
Paul
Posted Sep 14, 2008 - 10:17 PM:

I switched my account to daily digest and again received the new password email.
peumus
Forum Regular

Usergroup: Customer
Joined: Aug 09, 2004
Location: Chile

Total Topics: 172
Total Comments: 462
peumus
Posted Sep 16, 2008 - 5:19 AM:

This is very strange,

Upgreaded to 4.1.67 and now is sais : no user with such email. And no email is sent. I have all members at weekly digest.

Entering as a registered member and forcing require the passwors it sends it.
peumus
Forum Regular

Usergroup: Customer
Joined: Aug 09, 2004
Location: Chile

Total Topics: 172
Total Comments: 462
peumus
Posted Sep 26, 2008 - 4:39 AM:

Paul,

Maybe it's an integration issue?
I have members table integrated from another install maybe this is the difference from your testing.

But I don't know how it can be possible.

Upgraded boths installs to 4.1.67 and sent once, listed on the emails log, but no any more, tested with different member emails. Mybe I should try moving members table to this install.

Is it possible you test with an integrated install ?
peumus
Forum Regular

Usergroup: Customer
Joined: Aug 09, 2004
Location: Chile

Total Topics: 172
Total Comments: 462
peumus
Posted Sep 28, 2008 - 7:28 AM:

Paul,

With CACHE enabled no new passwords are send. This is just the difficulty.

Tested also at sandbox and although it sais password sent, it's no sent.

Can you please check this and advice me the solution, thanks.
Paul
developer

Usergroup: Administrator
Joined: Dec 20, 2001
Location: Diamond Springs, California

Total Topics: 61
Total Comments: 7868
Paul
#10 - Quote - Permalink
Posted Sep 29, 2008 - 3:32 AM:

I see, that form doesn't use filled=1 so the result page gets cached. Fixed. Applies also to resending activation link.
peumus
Forum Regular

Usergroup: Customer
Joined: Aug 09, 2004
Location: Chile

Total Topics: 172
Total Comments: 462
peumus
#11 - Quote - Permalink
Posted Sep 30, 2008 - 4:56 AM:

Paul I see a new ver for 5. series awaiting for the new ver for 4.1 series also. Thanks.
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