I mean members that have lost their password so accesing as a guests and entering their email to receive a new password. They are not receiving the email with the new password.
I do not know why this can be possible, but I have noticed the following:
Members that have selected weekly digest notifications are not receiving the email. Members that have selected daily digest notifications are not receiving the email. Members that have selected instant notifications are receiving the email.
I have my full directory selected to weekly notifications so nobody is receiving the new password email.
Can you please check changing the notification method of your member and see if he receives the email ?
Maybe it's an integration issue? I have members table integrated from another install maybe this is the difference from your testing.
But I don't know how it can be possible.
Upgraded boths installs to 4.1.67 and sent once, listed on the emails log, but no any more, tested with different member emails. Mybe I should try moving members table to this install.
Is it possible you test with an integrated install ?
Comments on New password request does not
Forum Regular
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Password recovery is not sending the email with the new password when asked by guests.
I have noticed that if I enter as member this feature works asking for a new password for any member and sending the email.
developer
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Guests don't have passwords to send.
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I mean members that have lost their password so accesing as a guests and entering their email to receive a new password. They are not receiving the email with the new password.
developer
Usergroup: Administrator
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Location: Diamond Springs, California
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Just testing a 4.1.66 install (the WSN Links customer downloads area), the email comes fine.
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Paul,
I do not know why this can be possible, but I have noticed the following:
Members that have selected weekly digest notifications are not receiving the email.
Members that have selected daily digest notifications are not receiving the email.
Members that have selected instant notifications are receiving the email.
I have my full directory selected to weekly notifications so nobody is receiving the new password email.
Can you please check changing the notification method of your member and see if he receives the email ?
developer
Usergroup: Administrator
Joined: Dec 20, 2001
Location: Diamond Springs, California
Total Topics: 61
Total Comments: 7868
I switched my account to daily digest and again received the new password email.
Forum Regular
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This is very strange,
Upgreaded to 4.1.67 and now is sais : no user with such email. And no email is sent. I have all members at weekly digest.
Entering as a registered member and forcing require the passwors it sends it.
Forum Regular
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Location: Chile
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Paul,
Maybe it's an integration issue?
I have members table integrated from another install maybe this is the difference from your testing.
But I don't know how it can be possible.
Upgraded boths installs to 4.1.67 and sent once, listed on the emails log, but no any more, tested with different member emails. Mybe I should try moving members table to this install.
Is it possible you test with an integrated install ?
Forum Regular
Usergroup: Customer
Joined: Aug 09, 2004
Location: Chile
Total Topics: 172
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Paul,
With CACHE enabled no new passwords are send. This is just the difficulty.
Tested also at sandbox and although it sais password sent, it's no sent.
Can you please check this and advice me the solution, thanks.
developer
Usergroup: Administrator
Joined: Dec 20, 2001
Location: Diamond Springs, California
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I see, that form doesn't use filled=1 so the result page gets cached. Fixed. Applies also to resending activation link.
Forum Regular
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Joined: Aug 09, 2004
Location: Chile
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Paul I see a new ver for 5. series awaiting for the new ver for 4.1 series also. Thanks.