We have a member that says she logs in fine, but after a couple of seconds it logs her out again. I presume she means after the continue page she's logged out.
I can not reproduce this at all and am now at a loss what to advise her.
Last time this happened putting the domain in the system config > cookies > domain fixed the problem, but .papillonclub.co.uk is already there this time.
help please!
oh, ps - I had told her to clear out all her cookies and history and try again, but no different.
[edit] I now have another one that can't log in. This time at http://www.thedogscene.co.uk. This time they say that after inputting user name and password it says they are incorrect. They have requested 3 new passwords but still can't get in.
I have asked both of these for their computer set up and what browsers they use to see if there is any similarity.
Comments on member gets logged out of couple of secs
Expert
Usergroup: Customer
Joined: Aug 19, 2005
Location: England
Total Topics: 391
Total Comments: 1303
We have a member that says she logs in fine, but after a couple of seconds it logs her out again. I presume she means after the continue page she's logged out.
I can not reproduce this at all and am now at a loss what to advise her.
Last time this happened putting the domain in the system config > cookies > domain fixed the problem, but .papillonclub.co.uk is already there this time.
help please!
oh, ps - I had told her to clear out all her cookies and history and try again, but no different.
[edit] I now have another one that can't log in. This time at http://www.thedogscene.co.uk. This time they say that after inputting user name and password it says they are incorrect. They have requested 3 new passwords but still can't get in.
I have asked both of these for their computer set up and what browsers they use to see if there is any similarity.
Expert
Usergroup: Customer
Joined: Aug 19, 2005
Location: England
Total Topics: 391
Total Comments: 1303
SOLVED!
Stupid people - First thing I told them was to check their cookies are enabled and ok. They kept telling me they had and everything was fine.
NOW they tell me they have solved the problem and that it WAS a cookie problem!